Our Returns Policy:
Returns are facilitated by individual sellers as per this scheme. They may offer options such as exchange, replacement, or refund. Please note that not all products within a category have the same returns policy. The returns/replacement policy specified on the product page takes precedence over the general policy. Kindly refer to the applicable return/replacement policy for any exceptions.
Our returns policy is organized into three sections. Please review each section carefully to comprehend the conditions and scenarios under which returns will be accepted.
It seems like you're looking for a more concise way to express the return policies across different categories. Here's a simplified version:
Part- 1
Category: Furniture
- Returns Window: 7 days
- Actions: Refund or Replacement
- Conditions: Installation by authorized personnel required for installed products. Troubleshooting may involve online tools, phone support, or in-person visits.
Category: Lifestyle (Clothing, Accessories, etc.)
- Returns Window: 7 days
- Actions: Refund, Replacement, or Exchange
- Conditions: Applies only if Refund, Replacement, or Exchange is available.
Category: Medicine (Allopathy & Homeopathy)
- Returns Window: 2 days
- Actions: Refund
Category: Home Improvement Tools, Household Items, Home Décor, Furnishing
- Returns Window: 7 days
- Actions: Refund or Replacement
Category: Books, Sports Equipment, Exercise & Fitness Equipment, Auto Accessories, Toys, Stationery, Musical Instruments
- Returns Window: 7 days
- Actions: Replacement only
- Conditions: Replacement for damaged, defective, or wrong items. Original packaging and accessories required.
Category: Mobiles (excluding specified brands), Electronics (excluding specified brands), Small Home Appliances (excluding specified types), Furniture (Hammock Swing & Stool)
- Returns Window: 7 days
- Actions: Replacement only
- Conditions: Troubleshooting via online tools, phone, or in-person. One-time replacement if applicable.
Category: Specific Electronics and Large Appliances (specified brands)
- Returns Window: 7 days
- Actions: Service Center Replacement/Repair only
- Conditions: Subject to brand warranty and service policies.
Category: Large Appliances (excluding Furniture), Chimney, Water Purifier, Fan, Geyser
- Returns Window: 10 days
- Actions: Replacement only
- Conditions: Installation by authorized personnel required for applicable products.
> No Questions Asked Return Policy
> Returns Window: 10 days
> Actions: Refund or replacement
> Conditions: Applicable under specific product validations and fraud prevention measures.
Refurbished Products
- Returns Window: 7 days
- Actions: Replacement only
- Conditions: Troubleshooting via online tools, phone, or in-person. One-time replacement if applicable.
This format summarizes each category's return policy clearly and concisely.
Part- 2
Return and Processing Requirements:
To facilitate a return, please ensure the following conditions are met at the branch:
Correct Product:
- The returned item must match its description in terms of IMEI/ name/ image/ brand/ serial number/ article number/ barcode.
- The price tag must be attached and clearly visible.
Complete Product:
- Ensure all original accessories (e.g., remote control, manuals, chargers) and any additional items (freebies or combos) are included inside the box when returning the item.
Unused Product:
- The product should be in its original condition, unused, unwashed, and free from any stains or signs of tampering.
- For electronics like mobiles, laptops, or tablets, ensure all personal data is erased, and any screen or iCloud locks are disabled.
Undamaged Product:
- The product and its components (SIM trays, charging ports, etc.) should be free from scratches, dents, tears, or holes.
Undamaged Packaging:
- The original packaging or box should be intact and undamaged.
If any of the mentioned conditions are not met, the field executive will decline to accept the return. Refunds for eligible products will only be processed after the seller has received the returned item.
Part 3 - General Rules for a successful Return
If the seller can't replace the product for any reason, they'll provide a refund. If an accessory is missing, damaged, or defective, the seller may replace it or give you store credit equal to its value.
If you receive a different or damaged product during an open box delivery, you'll get a refund immediately for cash-on-delivery orders.
Once you accept an open box delivery, you can't return it unless there's a manufacturing defect. For products where installation is provided by YG Marketplace service partners, do not open the product packaging by yourself. YG Marketplace authorized personnel shall help in unboxing and installation of the product.
For furniture, any problems with the product will be assessed by authorized service personnel at no charge. They will try to fix the issue by replacing any faulty or defective parts. Full replacement will only be offered if the service personnel determine that replacing the faulty part won't solve the problem.
Auto Accessories:
Non-returnable items include additives, air fresheners, brighteners, cleaners, bike/car stickers, degreasers, dent/scratch removers, filler putty, headlight vinyl films, liquid solutions, lubricants, polish, power steering fluids, sealants, oils, and wax.
Automobiles:
- Cars, mopeds, motorcycles, and scooters are non-returnable items.
Bath and Spa:
- Non-returnable items include bath bubble/salt/sponge/wash, body wash, loofahs, scrubs, shampoos, and soaps.
Baby Care:
- Items like bottle nipples, breast nipple care products, breast pumps, diapers, ear syringes, nappies, wet reminders, wipes, and wipe warmers are non-returnable.
Cleaning Products:
- Cleaning gels, detergents, detergent pods, fabric wash products, surface cleaners, stain removers, and washing bars/powders are non-returnable.
Computer/Mobile Accessories/Electronics:
- Non-returnable items include blank/educational media, CDs/DVDs, ink toners, music, movies, software, mobile/tablet/laptop screen guards, screen guard applicators, graphics cards, processors, motherboards, internal hard drives, RAMs, and Apple brand products.
Food and Nutrition:
- Canned food, condiments, drinks, fruits, health supplements, meat, seafood, syrups, vegetables, artificial sweeteners, milk, and other edible products are non-returnable.
Fashion:
- Non-returnable items include baby dolls, clothing freebies, lingerie wash-bags, shapewear, socks, stockings, and swimsuits.
Footwear Accessories:
- Oils, glue, grease, socks, shoe deodorants, polish creams, sprays, and wax are non-returnable.
Gardening Products:
- Plant saplings, plant seeds, and soil manure are non-returnable.
Health Care:
- Items such as antiseptic, band-aids, body pain relief medication, eye drops, first aid tape, glucometer lancets/strips, healthcare devices and kits, medical dressing/gloves, pH test strips, healthcare accessories, medical treatment, and surgical instruments are non-returnable.
Home Products:
- Adhesives, barbecue wood, bird/insect repellent, contact cement, crack fillers, inks, guitar/yoyo friction stickers, marker refills, mosquito coil/vaporizer/vaporizer refills, naphthalene balls, scuba/smoking-pipe mouthpieces, sprays, paint remover, napkins, cleaning gloves, accessories, and fresh flowers are non-returnable.
Hygiene:
- Non-returnable items include cannulas, contact lenses, e-hookahs, fake mustaches, female urination devices, menstrual cups, needles, panty liners, shaving products, smoking patches, straws, sweat pads, tampons, teeth whitening products/wipes, tissues, toilet tissue aids, toilet rolls, and women's intimate care items.
Innerwear:
-Bra accessories, briefs, boxers, lingerie sets, panties, garters, trunks, and vests are non-returnable.
Jewelry:
- Coins are non-returnable.
Music Instrument Accessories:
- Mouthpiece cap/pad/set, oils, and polish are non-returnable.
Party Supplies:
- Non-returnable items include balloons, candles, cut-outs, marker refills, decoration articles, and whistles.
Personal Care:
-Items like conditioners, creams, deodorants, electric ear cleaners, eyebrow/eyelash/hair styling products, eye masks, face wash, face care/fairness products, fragrances, fresheners, gels, hair care, kajal, lens solution, lip plumpers/stains, blackhead/makeup/nail paint removers, mascara, mehendi, nail sanding pads, oils, oral hygiene products, perfumes, hand/toothbrush sanitizers, serums, talc, sunscreen, tanning liquids, tattoos, toners, wigs, lip care, lipstick, nail care, body care, foot care, men's grooming accessories, bindis, body art, makeup accessories, body & skin accessories, bath and spa accessories, razors, and blades are non-returnable.
Pet Supplies:
- Non-returnable items include aquarium consumables, hair styling products, health care/medicinal products, horse grooming items, inhaler masks, litter box enclosures, litter scoops, pet chew toys, pet food/treats, pet pads, pet hygiene/personal care products, poultice, tail wraps, waste bags, and water troughs.
Sexual Wellness:
- Condoms, fertility kits/supplements, lubricants, pregnancy kits, sexual massagers, and vaginal dilators are non-returnable.
Health & Safety Products:
- Safety helmets, safety goggles, and safety gloves are non-returnable.
Digital Goods:
- Items like software, top-ups, coins, etc., fall under no returns categories and no refunds.
- This version organizes and lists the non-returnable items by category for easier reference.
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