YG Marketplace Cancellation Policy

At YG Marketplace, we strive to provide a seamless and transparent shopping experience for our customers. Our Cancellation Policy is designed to ensure fairness and clarity for both buyers and sellers participating in our multivendor platform. Please take a moment to familiarize yourself with our policy:

1. Order Cancellation by Buyers:

   - Buyers can request order cancellation within a specified timeframe after placing an order. This timeframe may vary depending on the type of product or service.

   - To initiate a cancellation, buyers should log in to their YG Marketplace account, go to the order history, and follow the cancellation process outlined on the platform.

   - Cancellation requests are subject to approval and may be accepted based on the vendor's individual cancellation policies.

2. Vendor Cancellation:

   - Vendors on YG Marketplace reserve the right to cancel an order in exceptional circumstances such as product unavailability, pricing errors, or any unforeseen circumstances that may impact the fulfillment of the order.

   - In the event of a vendor-initiated cancellation, the buyer will be promptly notified, and any payment made will be refunded in accordance with our refund policy.

3. Cancellation Fees:

   - YG Marketplace may impose reasonable cancellation fees for certain products or services. These fees will be clearly communicated to the buyer during the cancellation process.

   - Vendors may have their own cancellation fees, which will be outlined in their individual store policies.

4. Refunds:

   - Approved cancellations will be eligible for a refund, and the refund process will adhere to our Refund Policy.

   - Refunds will be issued through the original payment method whenever possible.

5. Communication and Notification:

   - Effective communication is crucial in the cancellation process. Buyers and vendors are encouraged to communicate openly and promptly regarding any cancellation-related concerns.

   - YG Marketplace will notify both parties of the cancellation status and any associated actions.

6. Special Circumstances:

   - YG Marketplace reserves the right to make exceptions to this policy in special circumstances. Such exceptions will be made on a case-by-case basis, taking into consideration the interests of both buyers and vendors.

7. Compliance:

   - Buyers and vendors are expected to adhere to YG Marketplace's Cancellation Policy. Failure to comply may result in account restrictions or other appropriate actions.

By using YG Marketplace, both buyers and vendors agree to abide by this Cancellation Policy. YG Marketplace reserves the right to modify this policy at any time, and users will be notified of any changes.

Thank you for choosing YG Marketplace for your online shopping needs. If you have any questions or concerns, please contact us hello@ygmarketplace.com